JustOrder Privacy Policy
Last Updated: October 2025
Welcome to JustOrder (“we,” “our,” “us”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, mobile application, or any related services (collectively, the “Platform”).
By accessing or using JustOrder, you consent to the collection and use of your information as described in this policy.
This Privacy Policy applies to all users of the JustOrder Platform, including:
Customers ordering food, groceries, pharmacy products, or deliveries.
Vendors offering products or services through the platform.
Riders providing delivery services.
It also applies to anyone visiting our website or using our app for browsing or registration purposes.
We collect information to deliver and improve our services. The types of data we collect include:
When you create an account or place an order, we may collect:
Full name
Phone number
Email address
Delivery address and location
Payment information (e.g., mobile money or bank details)
Identification details (for vendors or riders)
Order history, items purchased, amounts paid, and payment methods.
Delivery details, including addresses, timestamps, and transaction records.
Real-time GPS data to enable delivery tracking for customers and riders.
Device information (model, operating system, IP address, browser type).
App usage statistics, cookies, and log data to help us improve performance.
Messages, reviews, and feedback shared through the app or customer support.
We use your data to provide safe, reliable, and personalized services, including:
Processing and fulfilling your orders.
Managing payments, refunds, and receipts.
Enabling communication between customers, vendors, and riders.
Providing real-time order tracking.
Improving our app performance and user experience.
Sending updates, promotions, or notifications (you can opt out anytime).
Preventing fraud, ensuring security, and complying with the law.
We only share information when necessary and with trusted partners:
With Vendors: To process your orders and confirm delivery details.
With Riders: To complete deliveries and navigate to your location.
With Payment Partners: To process secure payments and refunds.
With Service Providers: For app hosting, analytics, or customer support.
With Law Enforcement: When required by law or court order.
We do not sell, rent, or trade your personal data with third parties.
We retain your information for as long as necessary to provide our services or comply with legal requirements.
Account data is kept while your account is active.
Transaction and financial records may be retained for accounting and audit purposes.
You may request deletion of your account and data at any time (see Section 9).
We implement strict security measures to protect your information from unauthorized access, loss, or misuse.
These include:
Secure servers and encrypted data transmission.
Access controls and authentication for all system users.
Regular security monitoring and staff training on data privacy.
While we take reasonable precautions, no system is completely secure. Users are encouraged to safeguard their login details and report any suspicious activity immediately.
Our website and app may use cookies and similar technologies to:
Remember your preferences and improve user experience.
Analyze traffic and usage patterns.
Support marketing and advertising functions.
You can modify your browser settings to reject cookies, though this may limit some features of the Platform.
JustOrder is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that data from a child has been collected, it will be promptly deleted.
In accordance with Ghana’s Data Protection Act, 2012 (Act 843), you have the right to:
Access your personal data held by us.
Request correction of inaccurate or incomplete data.
Withdraw consent for data processing.
Request deletion of your personal information (“right to be forgotten”).
Lodge a complaint with the Data Protection Commission (DPC) of Ghana.
To exercise your rights, please contact us at privacy@justorder.io.
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites.
We may update this Privacy Policy periodically. Any changes will be posted on our website and app with an updated “Last Modified” date.
Continued use of the Platform after updates indicates your acceptance of the revised policy.
If you have any questions or concerns about this Privacy Policy, please contact us:
📧 Email: privacy@justorder.io
📍 Address: Accra, Ghana
🌐 Website: www.justorder.io
JustOrder — your privacy, our priority.
